Privacy Policy

PURPOSE AND SCOPE

Christian Youth Council trading as CYC Burleigh (CYC) is bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988. CYC is committed to protecting privacy when collecting and handling personal information. This Privacy Policy sets out, generally, how personal information provided or collected is used and managed.

This policy applies to guests, visitors, volunteers, employees, board members and contractors; this includes people visiting the CYC Burleigh site or participating in CYC activities. It describes the type of information CYC collects, how the information is handled, how and to whom the information is disclosed, and how the information may be accessed.

COLLECTION OF PERSONAL INFORMATION

CYC only collects personal information necessary to carry out its functions and activities, such as to:

  • enable individuals to obtain the benefit of, and participate in, the services and facilities we provide;
  • provide information requested from CYC and otherwise respond to enquiries and feedback;
  • determine the types of services users desire to access and the basis for CYC providing services; and
  • provide information about matters CYC considers may be of interest or relevance.

CYC will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

The types of personal information collected generally includes names, telephone numbers, mailing addresses, email addresses, facsimile numbers, and other contact details as well as some medical/health and dietary information. If it is reasonable and practicable to do so, CYC will collect personal information directly from the individual. In some circumstances CYC may be provided with personal information about an individual from a third party; for example, a leader for a school group providing personal information about students as part of arranging accommodation and educational activities.

Wherever it is lawful and practicable to do so, CYC will provide individuals with the option of not identifying themselves when dealing with CYC. However, CYC will require personal information to enable individuals and others to obtain the benefit of, and participate in, the services and facilities provided and, where necessary, to verify an individual’s identity. Once an individual discloses their identify to CYC they cease to be anonymous.

CYC may collect personal information when an individual registers or submits queries or other forms via our website, email, other online system or network. How an individual uses these CYC online systems (and the services provided by means of these systems) will determine what personal information about them is collected. CYC may collect personal information from or about an individual when they use a CYC website by doing things such as completing an online form or providing information by email. CYC and/or our service provider may take a record of a user’s visit to a CYC website and log information from the user’s browser including IP address, the date and time of visit, the pages accessed, documents downloaded, and the type of browser used. The information collected is not linked back to individual users except, in the unlikely event of an investigation, where a law enforcement agency exercises a right to inspect the service provider’s logs.

In relation to personal information of job applicants, staff members, contractors and volunteers, the primary purpose of collection is to assess and (if successful) to engage the applicant, staff member, contractor or volunteer (as the case may be). Personal information of job applicants, staff members, contractors and volunteers is used for purposes including:

  • administration of the individual’s employment or contract or engagement as a volunteer, as the case may be;
  • conducting the operations of CYC including associated activities;
  • to satisfy CYC’s legal obligations (for example, in relation to child protection legislation).

Under the Privacy Act, the Australian Privacy Principles do not apply to an employee record held by the employing entity. As a result, this Privacy Policy does not apply to CYC’s treatment of an employee record, where the treatment is directly related to a current or former employment relationship between CYC and the employee.

SENSITIVE INFORMATION

Information that is regarded as sensitive under the Privacy Act are: racial or ethnic origins, political opinions and memberships, religious beliefs or affiliations, philosophical beliefs, professional or trade associations or memberships, sexual preferences or practices or criminal record. Sensitive information also includes health information and genetic information about an individual that is not otherwise health information. CYC will not collect sensitive information unless consent has been given and the information is reasonably necessary to enable CYC to fulfil its functions and provide services. This includes collection of medical/health and dietary information (including for individuals participating in outdoor activity programs or who are provided with meals and accommodation). Christian faith is foundational to the operations of CYC and reflected our approach, who we are and what we believe; information about church affiliation and religious beliefs may be collected in the context of certain CYC activities or programs.

USE AND DISCLOSURE OF PERSONAL INFORMATION

CYC will use and disclose personal information for the purpose of our business (including those purposes outlined under the heading “Collection of Personal Information” above) or other purposes related to that purpose such as marketing and where you consent to such disclosure. Personal information submitted to CYC may be used and disclosed to the extent authorised by the individual or as reasonably required in connection with the operation of our business and in compliance with applicable laws.

Personal information (including an individual’s name, mailing address, email address, account or phone number) will only be disclosed where CYC is required by law to disclose that information or on the good faith belief that such action is necessary to: (a) enable the individual and others to obtain the benefit of, and participate in, the services and facilities CYC provides; (b) conform to legal requirements; and (c) protect and defend our rights.

CYC may disclose personal information to third party organisations such as contractors who assist in operation of our business to enable those contractors to perform functions on our behalf. CYC may also disclose personal information to organisations who provide services and benefits to persons with whom we do business to enable those persons to effectively carry out those services and provide those benefits. Where information is disclosed to such third parties CYC will seek to prohibit the third party from using that personal information except for the specific purpose for which CYC supply it.

The Privacy Act allows the sharing of personal (but not sensitive) information between entities that are legally related to each other. Personal information shared by CYC in this way may only be used by the related entity for the purpose for which it was originally collected by CYC.

By providing personal information to us you consent to the disclosures and uses set out in this Policy.

PHOTOGRAPHS AND VIDEO IMAGES

Images of individuals in photographs or videos may be considered as personal information under the Privacy Act where the person’s identity is clear or can reasonably be determined from that image.

Photographs and video images are regularly created and used by CYC for various educational and related purposes including learning activities, presentations at functions or events, acknowledgement of achievements, documenting events and providing news updates about CYC operations. Images may be used in print or electronic formats, including publication on intranet and/or internet websites (including social media platforms); this may include photographs and video images of guests, participants in guest activities, visitors and other persons in attendance at CYC functions or events.

Any photographs or video images taken by individuals (including guests, participants, visitors and other persons) at CYC activities, functions or events must be for their personal use only. Any such images must not to be shared without the confirmed specific consent of any individual who may be identifiable in the image. Non-personal, business or commercial use of images of CYC activities, functions or events is not permitted, unless CYC has granted prior approval in writing.

CYC should immediately be notified in writing if any circumstance arises that would prevent use by CYC of a photograph or video image of an individual (including guests, participants, visitors and others) as outlined above.

SENDING INFORMATION OVERSEAS

Personal Information may be transferred overseas. However, CYC will not send personal information about an individual outside Australia without obtaining the consent of the individual (in some cases this consent will be implied) or otherwise complying with the Australian Privacy Principles or other applicable privacy legislation.

CYC may use online or ‘cloud’ service providers to store personal information and to provide services to CYC that involve the use of personal information, such as services relating to email, instant messaging and data management applications. Some limited personal information may also be provided to these service providers to enable them to authenticate users that access their services. This personal information may be stored in the ‘cloud’ which means that it may reside on a cloud service provider’s servers which may be situated outside Australia.

MANAGEMENT AND SECURITY OF PERSONAL INFORMATION

CYC will take reasonable steps, by way of a range of security measures, to seek to ensure that personal information held is protected from misuse, interference and/or loss from unauthorised access, modification or disclosure.

CYC staff are required to respect the confidentiality of personal information and the privacy of individuals. All staff are made aware of their obligations to handle personal information in accordance with our Privacy Policy. If staff use or disclose information without authority they may face disciplinary sanctions including, in the most serious cases, termination of employment.

CYC will take reasonable steps to implement and maintain security precautions and endeavour to prevent unauthorised access to, and disclosure of, personal information provided to it via electronic means such as email or websites. However, as no data transmission over the internet is 100% secure, CYC is unable to guarantee that unauthorised access to submitted information will not occur, either during transmission of that information or after CYC receives that information. Our website may contain links to websites of other organisations and companies; CYC is not responsible for the privacy policies, practices or content of such websites external to CYC.

ELIGIBLE DATA BREACHES

The Privacy Act establishes requirements for responding to data breaches, including notification obligations if an ‘eligible data breach’ occurs. A data breach is eligible if it is likely to result in serious harm to any of the individuals to whom the information relates. Whether a data breach is likely to result in serious harm requires an objective assessment, determined from the viewpoint of a reasonable person in the circumstances.

An eligible data breach arises when the following three criteria are satisfied:

  • there is unauthorised access to or unauthorised disclosure of personal information, or a loss of personal information, that CYC holds;
  • this is likely to result in serious harm to one or more individuals; and
  • CYC has not been able to prevent the likely risk of serious harm with remedial action.

If CYC suspects that an eligible data breach has occurred, an assessment or investigation will be undertaken within 30 days. If such an assessment/investigation indicates there are reasonable grounds to believe an eligible data breach has occurred, then CYC will be required to lodge a statement to the Australian Information Commissioner. Where practical to do so, CYC will also notify the affected individuals. If it is not practicable to notify the affected individuals, CYC will publish a copy of the statement on its website or publicise it in another manner.

Not all data breaches are eligible data breaches. For example, if CYC acts quickly to remediate a data breach and, as a result of this action, the data breach is not likely to result in serious harm, there is no requirement to notify any individuals or the Commissioner.

OPTING OUT OF EMAIL AND OTHER CORRESPONDENCE

If an individual provides an email address to us, CYC may send emails to them. If an individual has already granted permission to receive email correspondence, they may opt-out of receiving email correspondence by resending the relevant email to us and typing “remove” in the subject heading. CYC may also use any postal address supplied to us to provide periodic mailings with promotional information on events, services and products. If an individual does not wish to receive such mailings, they should notify CYC in writing. There may be a time delay between an opting-out request being sent and CYC receiving and actioning the request.

ACCESS TO AND CORRECTION OF PERSONAL INFORMATION

Under the Privacy Act, an individual has the right to obtain access to any personal information which CYC holds about them and to advise CYC of any perceived inaccuracy. There are some exceptions to this right, as set out in the Act.

To make a request to access or update any personal information CYC holds about them, an individual is to make an application in writing and send to: The Privacy Officer, CYC Burleigh, 22 Rudd Street, Burleigh QLD 4220.

CYC may require the individual to verify their identity and specify what information is required. A fee may be charged to cover the reasonable costs of verifying the application and locating, retrieving, reviewing and copying any material requested. If the information sought is extensive, the likely cost will be advised in advance. If CYC cannot provide access to the requested information, the applicant will be provided with written notice explaining the reasons for refusal.

POLICY AUTHORISATION AND REVISION RECORD

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PERSPECTIVE

We choose to see the glass half full.

EMPATHY

We actively seek to understand others.

APPRECIATION

We choose to show gratitude in all circumstances.

Gratitude is one of the most important strengths for human flourishing, it is defined as the quality of being thankful. Grateful people have a sense of abundance, an appreciation of simple pleasures and value the contribution of others to their well-being (Watkins & Bell, 2017). Numerous studies have been conducted on the impact gratitude has on a person’s satisfaction with life and their happiness. One such study conducted by Witvliet, Richie, Root Luna, & Van Tongeren, (2019) found that reflecting on past hopes and happiness strengthens a person’s current state of happiness and hope. Unanue et al, (2019) study aimed to find evidence of the relationship between gratitude and life satisfaction, the study states,

“Research has found that higher gratitude is associated with a better life, indexed as higher positive affect, self-esteem, positive emotions, optimism, autonomy, environmental mastery, relationships, personal growth, meaning in life, and self-acceptance. Gratitude has also been associated with lower ill-being in terms of negative affect, depression, anxiety, phobia, bulimia, addictions, negative emotions, dysfunctions, anger, and hostility.”

It is clear that gratitude is an important foundation for a thriving individual. To develop gratitude Thrive utilises reflection, appraisal and writing activities as well as debriefing experiences on the field. Many opportunities are given to experience challenges and gain perspective. In order to thrive, students will learn to view the world around them with a positive perspective, seeing that the glass is half full. Through a wholistic camp approach, campers will exercise empathy, whether it be relating to others navigating home sickness or rejoicing with those who have overcome an obstacle. Campers are encouraged to show their appreciation for each other throughout team activities and during debriefs. When challenging situations arise there is always something to be grateful for.

COMPASSION

We suffer together.

HOPE

We believe for better.

TRUST

We choose to be vulnerable.

FORGIVENESS

We free ourselves from resentment and others from vengeance.

INTEGRITY

We are consistently principled in word and deed.

We require and desire meaningful relationships within our community. Studies show that students with positive peer relationships are more likely to excel in schools, are more adaptive and have an overall positive emotional well-being (Wentzel, 2017). Thrive aims to help students develop relationships that are not surface level but meaningful. Joseph Allen a psychology professor at the University of Virginia states,

“As technology makes it increasingly easy to build a social network of superficial friends, focusing time and attention on cultivating close connections with a few individuals should be a priority.”

To develop students’ skills in relationships the Thrive approach looks at areas and issues people often struggle to incorporate into relationships: integrity, compassion, trust and forgiveness. Camp activities requiring teamwork encourage students to be vulnerable and honest with their friends, to break down walls and allow a deeper connection to be built. The camp environment provides ample opportunities for students to invest in meaningful relationships that will enrich their lives in the present and prepare them for the future.

INITIATIVE

We take responsibility for our future.

INDEPENDENCE

We choose to face challenges autonomously.

INTERDEPENDENCE

We accept the help of others.

CREATIVITY

We invent new strategies to thrive under pressure (develop/create).

HUMOUR

We don’t take ourselves too seriously.

Antifragile people develop a mental and emotional capacity that allows them to adapt with ease during adversity, growing in strength under pressure like the immune system or muscular development. In some ways anti-fragility is closely related to the concept of resilience. However, resilience in individuals is the ability to bounce back from adversity, whereas anti-fragility is the ability to bounce back from adversity stronger than before. It helps to think of it like this – a fine wine glass is fragile, if you drop it on the ground it will break. However, a plastic cup, if dropped on the ground may bend or flex on impact but will immediately bounce back into its original form or shape. In this case the resilient cup has not been damaged by adversity nor has it developed a greater capacity to deal with adversity. Antifragile people grow in strength under pressure in the same way our muscles develop.

As you may have experienced, challenges can ‘make or break’ us and they are valuable for shaping and strengthening character. The camp environment creates opportunities for students to challenge themselves within a safe and supportive environment so that they can grow. Throughout our lives we are all subject to suffering to some degree and it is our choice what we do with that suffering. The Thrive approach endeavours to equip students to be able to grow from difficult situations in order to thrive.

“Antifragility is beyond resilience or robustness. The resilient resists shocks and stays the same; the antifragile gets better.” – Nassim Taleb

MEANING

We actively seek meaning.

MINDFULNESS

We are present.

SOLIDARITY

We value the company of others.

Spiritually aware people often have greater sense of meaning and higher levels of personal growth. Dr Harold G Koenig of Duke University concluded, based on an exhaustive analysis of more than 1500 reputable medical studies, that “people who are more religious and pray more have better mental and physical health” he went on to say that spiritual people, those who pursue divine assistance,” cope with stress better, they experience greater well-being…”. With this research in mind, students will be encouraged to take moments to slow down and be present at camp. The Thrive approach encourages students to find their place, to know that they belong in a community and have a meaningful role to play. Spending time with their peers outside of the four walls of their classroom allows students to unify on deeper levels and truly come to value each other’s company.

“Yesterday is gone. Tomorrow has not yet come. We have only today. Let us begin.”- Mother Theresa

TIME

We prioritise time toward people and not things.

PEOPLE

We give of ourselves for the sake of others.

TALENTS

We bless people and community with our skills and abilities.

RESOURCES

We consider recourses a blessing to bless others with.

Happiness happens when you give, not when you get (Max Lucardo, 2019). Those who give away, rather than those who hoard and accumulate, have a more developed awareness of happiness. Living generously has positive outcomes for both the giver and the recipient, regardless of age or culture. This principle does not only apply to material ‘things’ such as money, but when you give of your time, talents and resources. A thriving individual is one who understands that it is better to give than receive. Campers working in community with one another will have something positive to contribute. Throughout the Thrive Program students are given the opportunity to understand what talents they possess and how to harness these in order to become a contributing member of society.

“I don’t know what your destiny will be, but one thing I do know. The only ones among you who will be really happy are those who will have sought and found – how to serve” – Albert Schweitzer